Refund Policy
A legal disclaimer
The information on this website is for general guidance only. HH Motor makes every effort to ensure accuracy but does not guarantee that all refunds, policies, or procedures apply in every situation. Any reliance on this information is at your own risk. This policy does not override the terms of your purchase agreement or any statutory rights you may have under UK law. HH Motor is not responsible for circumstances beyond its control that may affect refunds, such as buyer error or third-party service issues.
Refund Policy - the basics
HH Motor strives to ensure every vehicle and service meets customer expectations. Refunds are considered under the following basic principles:
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Refunds are only issued in accordance with the terms outlined in the vehicle sale or service agreement.
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Any refund requests must be submitted promptly and in writing, providing details of the purchase and reason for the request.
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Refunds are subject to inspection and verification of the vehicle or service, where applicable.
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Payments made via card or bank transfer are refunded using the same method, unless otherwise agreed.
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These basics ensure transparency and fairness for both the customer and HH Motor.
What to include in the Refund Policy
Our Refund Policy outlines:
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Conditions under which a refund may be issued (e.g., vehicle not as described, duplicate payments)
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Process for submitting a refund request
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Timeframes for review, approval, and processing of refunds
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Any applicable deductions or fees (if agreed in the purchase terms)
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Contact information for queries or disputes regarding refunds
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For questions about refunds, customers should contact HH Motor directly using the contact form, phone number, or email provided on the website. We aim to respond promptly and resolve issues in a fair and transparent manner.